Terms and Conditions

Method of Payment
Most orders are shipped UPS or Fed Ex and can be prepaid by credit card, bank wire, personal check, company check, check by phone, or money order. We also ship C.O.D. (C.O.D. charge will apply). We accept American Express, Discover, Mastercard and Visa.

SHIPPING
All lotion and lamp orders shipping via UPS or Fed Ex will ship out same day if order is in by 3:00pm (local time of distribution warehouse). We offer free shipping on lotion orders over $150.00 (restrictions may apply). Certain orders qualify for Preferred Shipping, contact your account manager for details. Heartland charges $12.50 for each C.O.D. tag and an additional $3.75 per box to all residential deliveries; these are in addition to the shipping charge. Residential delivery charges will not be waived. Please be advised that orders cannot be shipped to a P.O. Box. Clothing, lamps, acrylics, parts and equipment are excluded from free shipping. If you have specific questions on shipping charges, please ask one of our representatives.
Tan parts ship from Georgia, California Clothing, specialty items, lotions, supplies and lamps are shipped from our Missouri distribution warehouse.

RETURNS
Lotion products may be returned for credit within 45 days from date of original
purchase from Heartland. Upon Heartland’s receipt of returned product, please allow 5 business days for verification and restocking. Credit for qualified returns will be issued to your Heartland account and ONLY available for future purchases. Issuance of credit in any other form will incur a processing fee of 7%. Returns on clothing, swimwear, footwear and jewelry accepted on manufacturer defects only. All merchandise must be current product, unopened and clean from all price stickers or sticker residue, GWP attached if applicable. Discontinued items, eyewear, sunless products, sunless machines/accessories, lip products, cosmetics and supplements will not be accepted for return credit. Any product that does not meet this request may be refused or subject to a 20% restocking fee. To make a return, simply call Customer Service at 1-800-554-8268 or email .(JavaScript must be enabled to view this email address). Have your original invoice number available for purchase verification. You will need to give Customer Service a complete detailed list of items to be returned. Upon approval of the return, you will be issued a return authorization number which is valid for 15 days. This number must appear on the box being returned. Freight charges on the return shipment are not the responsibility of Heartland. Customer is responsible for packaging items sufficiently to avoid any damage during shipping. If damage occurs, we will not be responsible for processing a credit. Lamps, acrylics, promotional items, facial tanners and equipment are excluded from this return policy. Any unauthorized returns will be refused or will be subject to a 20% restocking fee. If a return is not authorized, we reserve the right to refuse the product.

PARTS WARRANTY
Customer will be charged for ALL replacement parts, including inbound and
outbound freight. Upon return of incorrect (excludes sales order error) or
defective parts - customer’s card will be credited without restocking fees or credit will be placed on account provided the following conditions are met:
~ Within 45 days of original purchase date of defective parts or within 3 days of
receipt of incorrect parts
~ An authorization number , which is valid for 15 days, has been assigned by our
customer service department and is noted on the outside of the returning package
~ Part is returned intact (charges for damages during shipping will be the
customer’s responsibility); The product is returned in its original condition and
resalable.

ACRYLICS
ALL acrylic orders MUST include bed information and acrylic dimensions (failure to provide this information constitutes the customer accepting responsibility for
product, packaging and all inbound and outbound freight charges). Customer will be charged for ALL replacement acrylics, including inbound and outbound freight. Upon return of incorrect (excludes sales order error) or damaged acrylic - customer’s card will be credited without restocking fees or credit will be placed on account provided the following conditions are met:
~ Thoroughly inspect acrylic while driver waits – refuse shipment if there is
any damage and call customer service
~ Save packaging, verify correct acrylic or call customer service to report
incorrect acrylic immediately or within 3 days of receipt
~ Place incorrect acrylic in original packaging for pick-up (must be packaged
to return safely to Heartland)

TANNING EQUIPMENT ORDERS
Please allow 2-3 weeks lead time after equipment orders are placed. Full delivery and installation is available. Deposits are non refundable after 60 days (conditions may apply)

MISSING ITEMS
Heartland must be notified of missing items within 3 days of delivery. Product will be replaced at no charge, via standard shipping on customers next order when possible or credit will be placed on account. Please do not dispose of any packaging prior to speaking with customer service.

DAMAGES
Do not sign for truckline shipments until you have thoroughly inspected for damage. Visible damages to cartons must be noted on the freight bill. We cannot be responsible for shipments that are not noted as damaged when signed. Do not dispose of box or packaging material until instructed to do so by customer service. Damages must be reported to us immediately; claims must be made within 3 days of receipt of shipment.



FREIGHT TRUCK DELIVERY GUIDELINES

Orders placed by 12:00pm (local time of distribution warehouse) will ship that day. Shipment must be unloaded by customer. Freight charges cover tailgate delivery to a commercial address only. Lift Gate Delivery means the truck will pull up in front of the salon and open the back of the truck up. The client is responsible for taking their shipment off the truck and carrying it inside.
The following services are available for an additional fee:
Lift Gate Service-$150 and up
- Freight company will bring a truck with a lift gate.
- Truck driver will NOT carry the item into the salon.
- It is the client’s responsibility to carry the item inside.
Inside Delivery-$70 and up
- Truck driver will HELP carry the item inside.
- Inside delivery does NOT include carrying the items upstairs.
(This service is NOT available.)
- If the client does not have a loading dock they must pay for Lift Gate Service in addition to inside delivery

REFUSED PACKAGES
All refused packages are subject to a $25.00 processing fee, in addition to the actual freight charges incurred by Heartland.

MERCHANDISE AVAILABILITY
Our goal is to fill all orders placed by 3:00pm (local time of the distribution warehouse) on the same day they are received. Occasionally, popular items may have a longer delivery time or may be unavailable due to manufacturer
back orders. At the time of ordering, you will be notified if any items on your order are not currently available. Heartland will pay freight charges on any items over $75.00 cancelled on a prior order. All items are subject to availability.

ADD-ON ORDERS
All orders are processed immediately. Please check your order carefully, we are unable to add items to an order once it is sent to shipping for fulfillment. A new order will be created for items that are added later and additional shipping charges will apply.CATALOG PRICES - ERRORS
We make every effort to ensure all catalog pricing is correct at the time of printing. All prices in the catalog are subject to change without notice. We will do our best to maintain the price as it appears in the catalog. Heartland Tanning is not
responsible for any typographical errors and/or omissions in this catalog.

CATALOG COLOR REPRODUCTION
We go to extreme measures to publish a catalog that accurately represents the color of products. However, it is sometimes not technically possible to reproduce all colors to perfection.

COMMERCIAL TANNING BUSINESSES ONLY
We sell to licensed tanning facilities only. We reserve the right to close any account if we find it does not abide by our guidelines.

DIVERSION
Heartland supports the fight against diversion. We monitor all orders placed. Unusual quantities or frequent orders of certain products will be held for verification. We reserve the right to close any account if we find it does not abide by our guidelines.

EFFICIENCY
We realize there are times you may have a piece of equipment out of commission or bare shelves, and need certain products asap. We make every effort to ensure that these items are sent to you correctly the first time. There may be certain circumstances when ordering various products that we may need more detailed information. Your orders will always be repeated back as well. See below for examples:

TANNING LOTIONS:
~ Heartland Stock number
~ Product Line and Description (Many products have a similar name, be specific
Ex: Smile your Dark and Smile Your Darker; Get Bronze 1 and Get Bronze 2)
~ Quantity

ACRYLICS ORDERING BED INFORMATION NEEDED:
~ Canopy (Top) or Bench (Bottom)
~ Year
~ Make
~ Model
~ Quantity of lamps
~ Measurements
~ Detailed Features such as Facials, Masking, etc.
At the time of order, Heartland will review the benefits and policies of these
shipments.

LAMPS ORDERING INFORMATION NEEDED:
~ Year
~ Make
~ Model
~ Original lamps
~ Quantity of Lamps
~ Facials applicable
~ Current Lamps
At the time of order, Heartland will review the benefits and policies of these
shipments

LAMPS POLICIES:
Heartland will issue credit on account for damaged lamps if reported within 3 days of receipt. Heartland will issue credit on account for no lights reported within 60 days of invoice date. Customer is responsible for shipping charges on replacement order. To minimize the risk of additional shipping charges on replacements, we recommend that you keep spares on hand. (2 lamps for every bed that takes lamp) Order full case quantities when feasible. All refused orders will be subjected to a $25 surcharge in addition to the actual freight charges incurred by Heartland.
* All previous statements reflect items sold at salon cost in catalog.

Heartland Tanning, Inc. is a wholesale distributor and does not sell direct to the public.