|
|
| |
|
FAQ |
FAQ-lamps
What information do I need to provide when I call to
reorder lamps?
We need the make and model of the piece of tanning equipment,
the original
lamp information and current lamp information.
Where do I find the original lamp information?
It will be located on the exposure sticker on the tanning
unit.
Can I use a different wattage lamp in my tanning equipment?
No. The ballast that the manufacturer installs in the unit
determines
what wattage lamp you must use.
Is there a guarantee on your lamps?
Yes, we provide a 60 day guarantee for defective lamps.
What do I do if my lamps arrive damaged?
Please call within 3 business days for a full replacement. If
your lamps are
delivered by a trucking company, damages must be noted on the
delivery receipt
at time of delivery.
How much does it cost to ship lamps?
Shipping is determined by how many lamps purchased and where
they are being
shipped to. Please call for a quote.
How long will the lamps last?
Every lamp manufacturer has an expected lamp life for each
different lamp.
A lamp specialist will be glad to assist you with your
specific inquiries.
FAQ-customer service
Can I return lotions that do not sell?
Yes, we have a 60 return policy on lotion purchases based on
salon cost.
You must contact customer service for a RA (return
authorization) number.
All products must be free of price stickers and sticker
residue.
Discontinued items or packaging will not be accepted for
return credit.
Can I return clothing, swimwear, footwear, jewelry or fashion
accessories?
Returns on our California Clothing line are accepted on
manufacturer defects only.
You will need to contact customer service for a RA (return
authorization) number.
Freight charges on the return shipment are not the
responsibility of Heartland.
What is a RA (return authorization)?
A RA (return authorization) is when Heartland Tanning is
authorizing a product return.
What do I do if a RA (return authorization) is issued by
Heartland?
We ask that you repackage the products you are returning
sufficiently to guard
against damage. Freight charges on the return shipment are not
the
responsibility of Heartland.
When will my order ship?
Orders placed before 2:00 p.m. (CST) will be shipped the same
day.
Orders placed after 2:00 p.m. (CST) will be shipped the next
business day.
Heartland has 3 distribution centers so 82% of the US is a 1-2
day ship.
How can I pay for my order?
We accept credit cards, bank wire, personal checks, company
checks or
money orders. We also ship COD (COD charge will apply). We
accept American Express,
Discover, MasterCard, Visa and Heartland’s Preferred Card.
Please note that
if a delivery of an order is deemed residential by the carrier
a residential
delivery fee will apply.
Why are some products periodically out of stock?
Occasionally, popular items may have a longer delivery time or
may be unavailable;
this is generally due to manufacturer backorder. At the time
you place your order,
you will be notified if any items on your order are not
currently available.
Heartland will pay freight charges on any backorders that
total $50 or more once product is in.
How do I get an order tracked?
Simply call us – we will do this service for you. If you like
we will give you
the tracking information for you to track the order as well.
If you provide your current email address you will receive
your tracking number automatically. |
|
|
|
|
|
|
|
